TERMS & CONDITIONS

These terms are subject to change at any time. Please visit this page for details during your visit for updates.

 

CUSTOMER SERVICE:

All inquiries may be made via email using our Contact form. Messages will be responded to within 24-48 business hours, Monday - Friday.

SHIPPING INFORMATION:

On average, orders are processed same day, however please allow 1-3 business days and shipped Monday - Friday (excluding U.S. holidays) via USPS/Fedex/UPS. Delays due to natural causes such as inclement weather (snow, rain, natural disasters) are uncontrollable and not the responsibility of the company. We will always do our best to ship as promptly as possible without putting employees in harm's way.

 

For guaranteed overnight and express deliveries, orders must be placed before 12PM EST and the appropriate shipping method (ExpressMail, NextDayAir) must be selected.  Please note that DLK is not responsible for shipment delays due to weather or shipping company issues.

Order are shipped using the appropriate selected shipping method or may be upgraded as a courtesy if an adequate option is available.

*Any package(s) that is lost, refused, not acknowledged, considered "unclaimed" by the customer or are otherwise returned due to reasons that DLK | Design Life Kids, LLC is not at fault for, will NOT be refunded by DLK by any means.

Shipping rates are calculated based on weight and location.

Customers are responsible for all taxes (including use tax in PA), duties or fees charged for orders.

 

SHIPPING PROTECTION:

We want nothing more than for you to feel confident and secure that your package is protected on your terms... beyond the standard shipping carrier protection allotted for the selected shipping method. Shipping Protection can be added at checkout for a small fee and provides peace of mind that potentially lost, damaged, or stolen items and issues that arise will be resolved quickly and efficiently. Opt in or opt out - the choice is yours. 

COUPONS & PROMO CODES:

Discount codes must be used at the time of purchase and can not be applied to previous orders. Orders made with some promotional codes are FINAL SALE. NO exceptions.

RETURNS & EXCHANGES

All returns must be submitted within 14 days of receiving your order. 

Simply create and/or log into your account and submit a request via Email. Once approved, a confirmation email with further instructions will be sent. Unapproved returns are not the responsibility of DLK and will not be returned, refunded, or accepted. 

**Outlet / sale items and items marked  as Final Sale are all FINAL SALE and may not be returned or refunded.

Customers are responsible for all return shipping costs.
All refunds will be processed within 14 days of receipt of merchandise and credited back using your original form of payment.

All merchandise must be returned unworn, unwashed, in their original condition with ALL tags and packaging intact. All returns and exchanges are
accepted at the sole discretion of Design Life Kids, LLC.

FAULTY ITEMS: If you receive any defective items, please contact DLK within 2 business days of receiving your order. Once inspected and approved by DLK, items will be replaced and only refunded if a replacement is unavailable and approved by DLK.

FURNITURE ORDERS:
Shipment issues and concerns are handled at the policies provided by each manufacturers and or brands and no exception can be made at this time. If a shipment(s) is received damaged, a replacement(s) will be sent to rectify the situation unless noted by the company otherwise. 


INTERNATIONAL ORDERS / CUSTOMS & DUTIES:

Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. The duties and taxes normally must be paid for before the goods are released from customs. A shipment's duty and tax amount may be based upon:

-Product value
-Trade agreements
-Country of manufacture
-Use of product

Customers are responsible for all import taxes, duty or other customs fees for their order. Shipments may be held by a country's customs department for a long period of time and items may be restricted due to each country's policy.

Please note that DLK is not responsible for such situations and refunds will NOT be applied. We suggest you contact your local customs department to inquire about such details. Any packages that are refused or not acknowledged by the customer will not be refunded by DLK by any means.

SALES TAX:
Customers outside of Pennsylvania do not pay sales tax, however a 6% sales tax applies to all PA residents on non-essential items. Customers outside of PA are responsible for taxes on merchandise shipped to them.

CARE INSTRUCTIONS:

Majority of the clothing designs carried on DLK are screen printed and may wear over time. Each design is lovingly created and may differ in exact placement, making every garment unique. Unless noted otherwise in the product description, we suggest the following:
*Machine wash inside-out on gentle cycle and preferably line dry or tumble dry on low